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Our updated Mercy Care Claims Processing Manualis now available to assist you with any claims or billing questions you may have. If you still need answers, please send us an email or give us a call: It's not uncommon to receive statements or bills from more than one provider for one hospital visit. Seven days a week, Get the most out of your pharmacy benefits, Understanding your explanation of benefits. Talk to a real person. You should only sign this section if you want to cancel this authorization. http://oig.hhs.gov/fraud/report-fraud/index.asp. Get helpful reminders about how to comply with the timely access laws, which outline maximum wait times for phone calls and appointment requests. From Oct. 1 to March 31, hours are 8 a.m. to 8 p.m., seven days a week. Visit our provider website and Portal for helpful resources including information on member eligibility, claims, medical policies, pharmacy, CMS programs, and more. For the best experience on our website, please upgrade your browser to the latest version. SharpHealthPlan.com no longer supports this Internet browser. Find your health plan's address (PDF). Use your member ID number to sign Fax: 1-858-303-9062 Your bill will list the services you received under the "Summary of Patient Services." At this time, paperless billing is only available for Sharp Rees-Stealy and Sharp hospital bills. These important numbers are located on your billing statement. Need Member Help Logging In? Caregivers for SCAN Members can receive help with their login credentials here. It's National Drug & Alcohol Facts Week. We are working to resolve this as quickly as possible. Please visit Sharp.com or call your provider. Sharp Health Plan is accepting enrollments all year, thanks to the 5-star special enrollment period. Visit your health plan's website to learn how benefits, claims, and payment of claims are covered, as well as the service limitations and exclusions that may apply. Electronic prescribing mandate information. Email your SCAN Network Management representative. Easily submit pre-authorizations without extra steps. Enrollment with Sharp Health Plan depends on contract renewal. Were your neighbors, so you can count on us to be accessible. For any claims, eligibility, or referral inquiries, contact our dedicated Customer Care team. Learn More. Electronic submission*: Through Electronic Clearing House 1 Practice Locations Offering you and your family convenient access to care where you work, live and play. If you cannot pay the entire amount, you can set up a payment plan via Sharp Account for qualifying or eligible hospital bills. Due to COVID-19 restrictions, the Sharp Health Plan office is not open to visitors at this time. Sharp is not-for-profit and relies on fundraising.