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Whether you need to accept the return depends on their reason for opening the return. If the buyer put in a formal return request, you can accept the return, send them a shipping label, and wait for the item to get back to you. In the rare instance, this can happen. After a few emails and notifying him that the straps were not mine, he dropped the request for a refund. Tip If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. But if anything goes wrong, the eBay Money Back Guarantee is here to make sure you get the item you ordered or get your money back. Appeal eBay's decision about a return or missing item for buyers, Get help with an item that hasn't arrived, check the progress of your return request. I pretty much do the same thing every time. You won't be able to re-open the request once it's closed. I try to get them to give me the reason for the return. Please read the rules So the buyer gets 6.50 from eBay. eBay Buyer Protection for Buyers If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. We'll also automatically remove any negative and neutral feedback, defects, and open cases in service metrics. This is just a third reminder that I will not be accepting returns and will help the buyer to be more sure about themselves when they purchase the item. Why was my refund less than the amount I paid? I have details about my terms with shipping, returns, freight shipping, and refunds. You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. So, one item that we remembered have sent back (fortunately it was only from Canada), we had to request (all of these were steps from eBay reps) a quote from buyer for return shipping. Decline your return request Sellers can decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return. I don't plan on stopping any time soon. Once you've accepted a return, the buyer should send the item back to you as soon as possible. Take a front, back, side, and inside view of your item. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. Ninety percent of people will just not think to call them and fight it.