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Its just to make sure your meter is behaving how it should be, and if we spot something a-miss we can get this sorted for you. 5 flashes indicates a strong signal, but 3 flashes means its on the weak side. Just show your personal barcode(s) and the payment will be made directly to your meter. See our news article for more details. If your meter is located outside and is easily accessible, you wont even need to be there while we inspect your meter and take a reading. We use cookies to deliver our services, and, if you agree, for analytics purposes to improve our services and to deliver customized ads. If it does. Press OK to activate the IHD. 1) The In-Home Display can't connect to the network in your home. We want to ensure that the community is safe and fair for everyone The 5 lights on the comms hub, from left to right: For SMETS2 meters in most other regions . Sometimes when you switch supplier, your smart meter might lose some of its smart features particularly if you have a first generation SMETS1 meter. That includes Secure Liberty meters, such as the Secure Liberty 100, as well as the 110, and gas Secure Liberty EG4v10 models. If your In-Home Display proves to be faulty, we'll happily replace it. If your device is charging properly, it'll display an icon at the top of the screen to let you know. Select the calendar button and choose what period you want to budget over. If this doesn't work, try pressing the power button on the IHD. The HAN (home area network) is a secure network that links devices within homes. If youre in a specific section or discussion, try to stay on topic Registered in England & Wales, No. Hello all. . Well get you to check the distance, and how many walls might be in the way. Then press the, Seeing how much energy you're consuming and how much money you're spending in. There was another customer posting here with lightning damage a day earlier than you. 9am - 2pm on Saturdays. A modular communication module: This allows for multiple Wider Area Network (WAN) and Home Area Network (HAN) options. (E.ON representative). And both meters use HAN to connect to your IHD. If youre getting estimated readings for your gas use on your OVO statements, it means your gas meter signal isnt getting through to your electricity meter (via your Home Area Network or HAN). You can either call0808 501 5088, or you can email us or get in touch on our Social Media channels. Check the instruction booklet for troubleshooting tips, and contact your energy supplier if the problem persists. Please get in touch with us via our online chat if theres been an issue for 3 months or more, so that we can look at whether an aerial would help fix it. What's the benefit over a standard PAYG meter? The symptoms youre seeing are of wider interest because there are some firmware updates being applied to a number of SMETS1 Smart Meters at the moment. This should give you the information you need to help make savings!