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. Services, Public And when you have that, it becomes easier to have a stronger level of influence than you might otherwise expect with a small team, because everyone in the organization is clear that, whether youre working directly with the WU Way team or not, your job is to find ways for continuous improvement. In a report on ERP modernization, the global market intelligence firm highlights how Western Digital . Thats not to say cloud is always cheap, it can be expensive but we have a very stringent Review Board to keep our costs in check, so cost reduction is something about which we are confident.. Instead, Western Union should fund and fully staff a separate unit that has preferential access to Western Unions resources, but is not restricted by legacy operators within Western Union. The term is widely used in public-sector organizations to refer to modest initiatives such as putting services online or legacy modernization. We will expand our Messenger bot to other countries and add other languages, he adds. How would this improve our agility, the need to deliver great digital experiences at scale, and the desire to use low-code across the whole stackfront-end, integration, and back-end core systems., Western Union became an OutSystems customer in November 2020. Chief Data and Innovation Officer, Western Union, Enterprise-grade scalability and security, Cloud-based IT architecture based on microservices. Western Union can leverage such physical presence to win this new innovative space. In 2017, Western Union invested $200 million and 20% of its workforce on compliance functions. What does "digital transformation" mean to Western Union? Part of this agility drive involved Western Union migrating its legacy on-prem IT infrastructure to the Cloud. ", Looking back to why Western Union chose OutSystems, Tom says, We serve millions of customers in over 200 countries and territories, and we want to give them the best possible customer experience. Infosys accelerated Western Union's digital transformation by harmonizing agent operations, implementing billing and collection standards, enabling modular growth, accelerating new product launches, enabling digital on-demand procedures, designing global accounting solutions based on one single template, supporting highly complex pricing and multiple business models, and massive management processes as a strategic technology partner. Western Union has had a compound annual growth rate above 25 percent over the past five years, since the launch of the digital division.