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without helping me with the issue in any way at all. managed very well had a compliant and it was rectified very effectively, beautiful pool and spa 5 stars would recommend (tru gym huddersfield). I paid for a year membership and at that point had several months left. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 4 of 12 Staff are really friendly but could be more helpful to newcomers. | Read 21-40 Reviews out of 264 Management is awful only good thing about trugym Gateshead is the cleaner, shes a credit to them, helpful and extremely polite! Les Mills instructors are required to complete updated training twice a year to remain accredited. trugym customer service. Poorly managed, as I hardly see any staff attending to stray weights left behind by users or instructing users to put their weights back after use. I appreciate that it is a budget gym and the range of equipment is adequate. Your cars are not safe! Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. Although I have only had to wait once to get onto equipment ,their are no dumbbells available unless theres no classes on, also I would like to see a couple of spin bikes in the main area.Theres only 1 water fountain too, never can get to that, disappointed. I think there are more people than the capacity of gym. How many stars would you give TruGym? | Read 41-60 Reviews out of 258 kept it quiet from staff aswell ! Join the 271 people who've already contributed. Corporate Membership - truGym However, Truym's parent company, Harlands continued to take monthly membership from my account for 6 months at a total cost of 175 approx. It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment. Poor customer service and conflicting information provided by staff! The only this is that this is an extremely busy gym as it is luton's best ladies only gym. We also ensure all reviews are published without moderation. The floor is never cleaned properly and the water dispenser has mild on it. The lockers are hardly ever working and even after paying quite a bit we are told to bring in our own padlocks for the locker. The TruGym in Uxbridge closed without warning and were still taking payments AND bookings. !What a disgrace. I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. Contact Us - truGym We use dedicated people and clever technology to safeguard our platform. 2023 Trustpilot A/S. Pay a little bit more and go somewhere decent ! Ive been at this gym for nearly 2 years. Cannot believe for a gym that is struggling to get customers, they do not welcome a free training session so that the public can try out the gym. Suggested companies are based on peoples browsing tendencies. The pool is regularly cold (the boiler once broke down and there was literally no heat in the pool), and the steam room frequently fails. Lovely facilities, long opening hours, relaxing pool area, plenty of gym equipment, reasonable rates, and clean. A certain number of members have little respect for their club or for other members but there arent enough staff to encourage increased respect. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning.