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Cleanliness is especially important in the hospitality/food industry. $26 to $36.40 Hourly. This question can help the interviewer determine your leadership skills and how you might apply them to a new role. Additionally, the company may offer bonuses or other incentives to employees based on performance. The interviewer wants to know if your reactions to problems reflect maturity and professionalism. Do you have experience in corrective discipline and terminations? ", Our Professional Interview CoachAmanda Knight Reviewed the Above Answer. ", "I've had many years of customer service. I've done this in each company I've worked for and wouldn't have it any other way. It required a lot of patience, but it helped me to recognize my leadership potential. The more flexible you are with your hours, the better your chance of getting hired, so be flexible! 6 sanitizer is available 200-300ppm ", "Yes. Flashcards. Lead and motivate a team of associates to ensure that all customer orders are prepared accurately, quickly, and with the highest quality standards, Ensure that all food safety protocols are followed in accordance with company policies and local health regulations, Monitor and maintain inventory levels, ensuring that all products are stored properly and rotated according to established guidelines, Train new employees on proper procedures for preparing food, operating equipment, and providing excellent customer service, Maintain a clean and organized work environment, including floors, counters, shelves, and storage areas, Assist customers with their orders, answering questions about menu items and making recommendations as needed, Handle cash transactions accurately and efficiently, balancing the register at the end of each shift, Resolve customer complaints or concerns in a professional manner, Monitor employee performance and provide feedback and coaching when necessary, Prepare daily reports and submit them to management, Develop and implement strategies to increase sales and profitability, Participate in weekly meetings with other shift leaders to discuss operational issues and opportunities. When I face a difficult customer, I find that it is usually due to a breakdown in communication. You will support in creating a vibrant and welcoming environment for our guests. I would choose you over your competitors because your organization seems genuine, honest, and you do what you can to encourage growth in your employees. Panda Express Shift Leader Job Description: Salary, Duties, & More As a Shift Lead, you gain a diverse range of skills to develop yourself and others. Some high school Then, share how you approached management to express your team's needs and why you felt this would result in a negative response.