However, if you do, you'll providea great customer experience thatencouragesthe buyer to purchase from you in the future. When you create a listing, you'll add a return policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons. What if any recourse do I have in this situation. Copyright 1995-2023 eBay Inc. All Rights Reserved. For all the details of how eBay Money Back Guarantee works what's covered, what's excluded, and what buyers and sellers need to do please read our full policy. Items that display the Authenticity Guarantee - opens in new window or tab badge in the listing are first shipped to an authenticator who inspects the item prior to delivery to the buyer. Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). We've outlined your response optionsbelow. I'm done with Ebay. Just a heads up that you might want to to edit it for clarity. If you don't, and the buyer requests a return, the item will be automatically returned to your registered address. I received two return requests this evening. Up until fairly recently, eBay would close a case quick if it was clearly a case of buyer's remorse. Give a full refund The buyer will receive a full refund. Your reply explains just the opposite. The itemwas collected by a third party on behalf of the buyer, Withdrawal of the items in your Collection when stored in the eBay vault. A few days later I receive a not as described PayPal claim. The item in question is an electronic stabilizer with moving parts and motors. Send the buyer a message:If you have any questions regarding the buyer's request, you can contact them directly. Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site featuresor losing seller protections. document.write ("