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When customer service cant solve your problem, whats the next way to try to contact Comcast? How to Reach a Real Person at Comcast/Xfinity. Even if your issue really is resolved, follow up anyway. Want more consumer news? If you continue to have problems, don't start from square one, go right back to your last point of contact. Arbitration is a type of dispute resolution that lets you bring your dispute with Comcast to an independent arbitrator. How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. Press ESC to cancel. home; about us. Brian has worked at Comcast since graduating from The Wharton School of the University of Pennsylvania. There's another good reason to keep track of your contacts: Once you get noticed, you may suddenly have an embarrassment of customer service riches. Brian L. Roberts (Nov 2002)Comcast / CEO. Comcast / Xfinity phone numbers +1 800 934 6489 39 32 10% Support +1 877 231 8749 11 17 Hospitality - Questions & Ordering More phone numbers What is Comcast / Xfinity's email addresses? A company does not exist to be good. Especially a public company. At this direct line to Comcast's corporate office you can ask to speak with senior Comcast executives like the CEO or General Counsel (Comcast's top lawyer). Brian_Roberts@Cable.Comcast.com, Possible conversational icebreakers: (Comcasts contract is written to avoid class action lawsuits in regular court). The more time you waste recounting how terribly the lower-tiers performed, making threats, or drawing comparisons to the competition, the less time you have to cut through the fog and get to what you actually want. You may have to enter a lot of personal information to get connected, including your ZIP code. Schedule a Callback - Xfinity Ask Xfinity 24/7 support Find helpful guides, common solutions, and more. All right reserved.FairShake Inc.2323 BroadwayOakland, CA, 94612Tel: (510) 937-3247. Location: 1500 Market Street, Philadelphia, 19102-2148, Pennsylvania. After your issue is resolved, stay in touch with the reps you spoke to. Shareholders and other interested parties may address correspondence to the Board, Lead Independent Director, any other particular director, any committee of the Board or any other group of directors, in care of Thomas J. Reid, Secretary, Comcast Corporation, at the following mailing or e-mail addresses: The Secretary, or his designee, promptly reviews all such correspondence and, as appropriate, forwards any correspondence to the Board or other addressee based on the subject matter of the correspondence. You probably wont get through to a senior executive directly, but their assistant will often transfer you to an escalated customer service process that is more likely to get results. Eventually, I was fed up, and went over their heads and found ways to get executive level support. Comcast Corporate Office. So you have a problem with Comcast maybe they are overbilling you, a salesperson misled you, or they wont provide a rebate they promised. Vrbo offered a refund after my husband lost his job. But if youre looking for how to contact Comcast, you probably already tried those options, and are looking to contact a real person at Comcast who can actually do something. But at that level, there's an art to getting what you want. Whos Right? how do i contact comcast executives. At this direct line to Comcast's corporate office you can ask to speak with senior Comcast executives like the CEO or General Counsel (Comcast's top lawyer). Describe how you got to where you are now. I know that trick.) David N. Watson, President & Chief Executive Officer, Comcast Cable. Contact the Comcast Board by E-mail audit_committee_chair@comcast.com The Secretary, or his designee, promptly reviews all such correspondence and, as appropriate, forwards any correspondence to the Board or other addressee based on the subject matter of the correspondence.