Ac Valhalla Jotunheim Frozen Chests, Crime Rate Since Prayer Was Taken Out Of Schools, Homes For Sale By Owner In Harlem, Ga, Windsor, Co Car Accident Yesterday, Bourbon Tasting Events 2022, Articles A

A new inactive attribute value cannot be assigned. The ArticleTicketAssociations entity records existing associations between tickets and Knowledgebase articles in Autotask. This entity's purpose is to describe a list item associated with a UserDefinedFieldDefinition entity that has dataType = List. Does anyone have sample code for how to create a ticket using the REST API. Autotask REST API resources Some entities support file attachments. Open the Kaseya Helpdesk. Every attempt gives me a 500 server error. Service calls are instances of time, with specified start and stop times, that are scheduled to perform work for a Company. , This field is editable for tickets whose ticket category is 'RMA.'. Visit our SOAP API lifecycle FAQ article to learn more. This entity manages the tags associated with tickets in Autotask. You can update an existing Ticket that has a Resource + Role combination that uses an inactive role. This entity contains notes for Knowledgebase articles in Autotask. This entity describes an Autotask Opportunity. Such ticket categories are hidden everywhere you select a ticket category when you create or edit a ticket; they are only used when tickets are created via the API. I know I have correctly authenticated and set the BaseURI because I can get company information for customers. window.open(uri); Visit our SOAPAPIlifecycle FAQ article to learn more. If a ticket is created or updated with a sub-issue type that is excluded from the associated contract, the ticket's ContractID will be updated to that of the exclusion contract, if it exists. The function of this entity is to describe the Resource - Service Desk Role association and takes some functionality from the ResourceRoleQueue entity, since Resource - Queue associations no longer require a Role association. This entity describes an Autotask resource assigned to a task that is assigned to a service call. This entity contains attachments for the Tickets entity. If an association is removed from a resource and that pairing is set as the default, that default is not removed. IMPORTANT Except in the case of certain entities, when the APIreceives a request to update a field that contains Rich Text, the APIwill update the text-only version of the field and overwrite the data in the Rich Text field with plain text. This entity's purpose is to describe a Service entity assigned to a ServiceBundle entity. It also tracks the resource and date &time each step was completed.